Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with ThreadNova Gifts.
Order Processing
All orders are processed within 2–5 business days after payment is confirmed. Orders are not processed, shipped, or delivered on weekends or holidays.
During peak seasons, holidays, or promotional periods, processing times may be slightly extended.
Shipping Times
Estimated delivery times:
United States
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Standard Shipping: 5–10 business days
International Orders
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Standard International Shipping: 7–20 business days
Please note that delivery times are estimates and may vary depending on carrier delays, customs processing, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping rates are calculated at checkout based on the destination and shipping method selected.
Free shipping promotions may be offered periodically and will be clearly stated on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Please allow 24–72 hours for tracking information to update.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided, we may not be able to modify the order once production or shipping has begun.
Additional shipping fees may apply for returned or reshipped packages.
Lost, Stolen, or Delayed Packages
ThreadNova Gifts is not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.
If your package appears lost in transit, please contact us and we will work with the carrier to investigate the issue.
Damaged Items
If your order arrives damaged or defective, please contact us within 7 days of delivery and include photos of the item and packaging.
We will review the issue and provide a replacement or refund when appropriate.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@threadnovagifts.com
We are happy to assist you.